Migrating to a digital platform is no longer an option in the insurance realm. With client satisfaction in mind, Pioneer State Mutual Insurance’s CIO began the task.
“While talking with a lot of other companies, I noticed that they reallocated internal team members over to do native mobile applications, and it became an end for people that built it in-house. I felt that the companies that outsourced it to someone who specialized in mobile apps actually had more success. We decided to outsource the app development.”
On the road
Myriad Mobile met with the Pioneer State Mutual team in their Michigan backyard. A two day working session, along with generative research of the nationwide players led to the understanding of the business, and ultimately, client needs.
Myriad Mobile partnered with Pioneer State Mutual Insurance to design and build their pilot iOS and Android apps.
Insurance policy holders have come to expect features like policy information and proof of insurance from nationwide providers. Pioneer State Mutual implemented these and others, backed with the local care that covers Pioneer’s customers.
Pay bills, report claims, quickly show proof of insurance, call for roadside assistance, view policy documents and more.
“This is our first mobile project. I’ve been happy with the project the whole way through, from inception to design and development, and now the testing. Myriad Mobile are good coaches and great for companies who are new to mobile. Everybody can be better, but they’ve met or exceeded my expectations every step of the way.”
-CIO at Pioneer State Mutual Insurance